Customer Cancellations
Refund amount: Customers receive the original payment minus Motorfy's 10% fee.
Non-refundable amounts: Businesses may designate portions as non-refundable. Upon customer cancellation, these amounts are retained in addition to the 10% fee.
Business Cancellations
Full refund to customer: Customers receive their complete payment back.
Business fees: The business pays 10% of the original customer payment to cover Motorfy's lost fee.
Fee deduction from pay-outs: The 10% fee will be deducted from the business's bi-weekly pay-outs.
Summary
- Customer cancellations: original amount minus 10%, plus any applicable non-refundable portions
- Business cancellations: complete refund issued to the customer; 10% deducted from the provider's payouts
No-Show and Non-Response Policy
Confirmed bookings qualify as no-shows when customers fail to attend the scheduled appointment without prior notice. Motorfy allows up to 72 hours to respond and clarify whether the absence was due to customer or provider related circumstances. Responses within this window trigger assessment. Absent replies result in customer cancellation treatment. Motorfy reserves the right to release funds to the provider where appropriate to compensate for allocated booking time.