Refund Policy

Customer Cancellations:

When a customer cancels a booking, the following refund policy applies:

Refund Amount:

• Customers will receive a refund of the original amount paid minus Motorfy’s fees of 10%.

Non-Refundable Amounts:

• Some businesses may choose to designate a portion of the booking as non-refundable.
• If the customer cancels, they will not receive the non-refundable portion specified by the business in addition to the 10% fee.

Business Cancellations:

When a business cancels a booking, the following refund policy applies:

Full Refund to Customer:

• Customers will receive a full refund of the full amount paid.

Business Fees:

• The business will be charged to cover the 10% fee Motorfy lost.
• This totals 10% of the amount the customer originally paid.

Fee Deduction from Pay-outs:

• The 10% fee will be deducted from the business’s bi-weekly pay-outs.
• The business will receive the remaining amount after these fees are deducted.

Summary:

• Customer Cancellations: Refund = Original Amount – (10%) + Non-Refundable Portion (if applicable)
• Business Cancellations: Full refund to the customer, with 10% fee deducted from the business’s pay-outs.

   

  No Show and Non Response Policy

  A confirmed booking will be considered a no show if the customer fails to attend the scheduled appointment without prior notice.

  If a booking is missed, Motorfy will contact the customer or provider will get in contact, and provide up to 72 hours to respond and clarify whether the absence was due to customer or provider related circumstances.

  If the customer responds within 72 hours, Motorfy will assess the situation and determine whether the booking should be treated as a provider cancellation, customer cancellation, or eligible for rescheduling.

  If the customer does not respond within 72 hours of being contacted, the booking will be treated as a customer cancellation.

  In such cases, refunds will be processed in accordance with Motorfy’s standard Refund Policy. Motorfy service fees, payment processing fees, and any applicable refund fees may be retained as outlined in this policy.

  Motorfy reserves the right to release funds to the provider where appropriate to compensate for allocated booking time.