Refund Policy

Customer Cancellations:

When a customer cancels a booking, the following refund policy applies:

Refund Amount:

• Customers will receive a refund of the original amount paid minus Motorfy’s fees of 10%.

Non-Refundable Amounts:

• Some businesses may choose to designate a portion of the booking as non-refundable.
• If the customer cancels, they will not receive the non-refundable portion specified by the business in addition to the 10% fee.

Business Cancellations:

When a business cancels a booking, the following refund policy applies:

Full Refund to Customer:

• Customers will receive a full refund of the full amount paid.

Business Fees:

• The business will be charged to cover the 10% fee Motorfy lost.
• This totals 10% of the amount the customer originally paid.

Fee Deduction from Pay-outs:

• The 10% fee will be deducted from the business’s bi-weekly pay-outs.
• The business will receive the remaining amount after these fees are deducted.

Summary:

• Customer Cancellations: Refund = Original Amount – (10%) + Non-Refundable Portion (if applicable)
• Business Cancellations: Full refund to the customer, with 10% fee deducted from the business’s pay-outs.