Terms & Conditions

• Motorfy NZ Ltd Terms and Conditions

1. Company Details

Motorfy NZ Ltd
Email: [email protected]

2. Purpose of Motorfy

Motorfy connects car owners with automotive service providers, streamlining the process of finding the right provider suited to them. For providers, Motorfy offers exposure, direct communications, an online dashboard, and payment records.

3. User Registration

• Users must provide a username, password, email, suburb (location), phone number, and vehicle licence plates.
• Users must be 16 years or older to register.
• Providers must provide NZBN, name, email, password, business name, business address, business phone number, and bank account numbers.

4. Usage & Services

• Users can use the platform to request quotes from businesses, book services, pay, and communicate with providers.
• Providers receive quote requests through the online portal and must fill out the required fields on their online dashboard to give accurate quotes to customers. They have a limit of 72 hours to respond, after which the quote request expires.

5. Payments

• Accepted payment methods are standard cards and Apple Pay.
• Once a quote is accepted, the user pays, and the money is held by Motorfy until the service is completed. The provider is paid on a 2-week cycle.
• Motorfy charges a 10% service fee on top of the provider’s quoted price.
• Service Providers are responsible for all applicable taxes and GST related to the services they provide, including but not limited to GST and other local taxes. Motorfy does not handle or pay any taxes on behalf of service providers.

6. Cancellation & Refunds

• Businesses can set their own cancellation fees of the quoted price.
• Users can cancel within the period set by the provider and will be subject to the provider’s cancellation fee plus Motorfy’s fees (2.7% + $0.30c and an 8% service fee). All currency is in NZD.
• If a provider cancels, they will be liable to pay Motorfy’s fees (2.7% + $0.30c and an 8% service fee).

7. Liability & Dispute

• Motorfy NZ Ltd is a facilitator, providing a platform for users and providers to connect. Motorfy does not provide or perform any automotive services and does not guarantee the quality, reliability, or performance of any provider.
  Motorfy does not verify the skills, qualifications, or background of providers beyond the basic registration requirements. Users engage providers at their own risk.
• All service-related issues, including disputes over pricing, quality of work, delays, or damages, must be resolved directly between the user and the provider. Motorfy will not be liable for any claims, losses, or damages arising from services booked through the platform
• If a dispute arises between a user and a provider, Motorfy may, at its sole discretion, assist in communication but is not obligated to mediate, resolve, or compensate either party.
• In cases where payment disputes arise, Motorfy may withhold funds until an agreement is reached or release payments in accordance with its internal policies.
• Motorfy is not responsible for any injury, damage, or loss resulting from the services provided by businesses on the platform. Users acknowledge that all transactions are made at their own risk.

8. Indemnification

• Users and providers agree to indemnify, defend, and hold harmless Motorfy NZ Ltd, its directors, employees, and affiliates from any claims, damages, losses, liabilities, legal fees, or expenses arising from:
• A user’s or provider’s use of the platform
• Any disputes, damages, or claims related to services provided by a provider. 
• Any violation of these Terms and Conditions by a user or provider. 
• Any third-party claims arising from the actions or omissions of a provider or user.

• Data collection and usage are outlined in the Privacy Policy.

10. Termination & Suspension

• Users wishing to terminate their account must settle/cancel any active bookings.
• Providers wishing to terminate their account must settle any outstanding fees with Motorfy and have no active bookings.
• Providers with multiple complaints or bad reviews may have their accounts suspended.
• Users exhibiting aggressive or rude behaviour in communications may have their accounts reviewed and potentially suspended.

11. Intellectual Property (IP)

• Providers own the images added to their profiles.
• All other content on the platform is Motorfy NZ LTD intellectual property.

12. Jurisdiction

• These terms are governed by NZ law.
• Legal disputes will be handled in accordance with NZ legal procedures.

13. Miscellaneous

• Changes to the Terms & Conditions will be communicated via email.
• Contact details: [email protected]